Refund Policy

At A9ENT, we want you to be satisfied with our digital business card and professional profile services. This Refund Policy outlines the terms and conditions for refunds of our services.

By using our service, you agree to the terms of this Refund Policy.

1. Refund Eligibility

Refunds are considered on a case-by-case basis. You may be eligible for a refund under the following circumstances:

• Technical issues preventing service use that we cannot resolve
• Service downtime exceeding 24 hours
• Billing errors or unauthorized charges
• Cancellation within 14 days of initial subscription

2. Non-Refundable Services

The following are generally not eligible for refunds:

• Services used for more than 14 days
• Custom design work completed and delivered
• Third-party services or integrations
• Account suspension due to policy violations

3. Refund Process

To request a refund, please follow these steps:

• Contact our support team at support@a9ent.co
• Provide your account information and reason for refund
• Include any relevant documentation or screenshots
• Allow 5-7 business days for review and processing

4. Refund Method

Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

5. Service Cancellations

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent periods.

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

7. Contact Us

If you have any questions about this Refund Policy, please contact:
Email: support@a9ent.co
Company: REAL EX GROUP, Inc
Website: https://a9ent.co